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Old 2007-09-20
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Veil Guy Veil Guy is offline
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Hi Walt,

I have given some considerable thought to your recent post and have formulated and idea that I would like to share with you.

Reading through your experience (and I am NOT speaking for Escort, only myself) this is what I believed actually happened.

My take is that you spoke to a "customer service" associate who did not fully understand the technical nature (or implications) of your question and came back to with a default answer that the issue of the non-linear signal-ramp was "by design."

I had a similar experience with Audi's customer service hot-line, where I had pointed out the problems of the Audi Q7's side-assist lane departure warning system setting off just about every radar detector in a 1000 foot radius.

A week later their answer was that it was by "design..." You've got to be kidding me right?

To make a long story long, I didn't accept this "default" answer from someone deeply entrenched at a low level in layers of management, so I went straight to the head of Audi, was able to get a hold of his office, communicated a positive message that was factual, and within an hour knew that he personally read my articles on the blog:

Within several days, I was contacted by executive management, who weren't even aware, of the issues I pointed out. This positive outreach on my part has the potential for fixing this nuisance of radar detector interference for every driver and radar detector and other automobile manufacturer who is considering or is in the process of adopting the same or similar technology.

Mission is almost accomplished. We still have more collective work to do, but at least it appears to be moving in the right direction for everyone's sake.

I feel good that my mature and positive contributions (as an individual who has a blog) could effect such a positive outcome...without the threat of class-action lawsuits, without embarrassing a company or companies...all on positive and factual information. At the end of the day, if I accomplish nothing else for this industry, I feel that I have positively contributed more than I have ever taken.

Tying all this back to Escort, I believe a similar thing has happened here. I think of both Escort and Beltronics like the "GM" of radar detector manufacturers. These large organizations (like the Pentagon) do not change on dime...it takes time. That's the way large organizations function (I know you already know this), sometimes (most times) they are inefficient.

I will attempt to circle back and get an informed position from Escort and will report back to you, sir. If you don't have a follow-up...let's just say, I believe it is not a design "feature" and Escort stands by their products (as well as all the other reputable manufacturers). Copy?

Please forgive my long-winded nature...but I've been trying to be a good wing-man and I've got your six.

Veil Guy

PS:Postcards from a Road Trip


Mr. and Mrs. Veil


Veil Guy and friends at Beltronics/Escort


Veil Gal thinking she's Vanna White



Veil Guy's Sig:

Protect yourself from speeding tickets[/b] with the VEIL stealth coating.


Last edited by Veil Guy; 2007-09-20 at 22:49.
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